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💡 After-hour emergency assistance is ONLY available to the following:
- ACE POS active support plan members
- Active TAKU Pay users (ACE, TAKU or VitaHealth)
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What is Emergency Support?
- Emergency Support Policy: https://www.acepos-solutions.com/after-hours
- ACE POS maintains a 24/7 call service for emergencies.
- Active TAKU Pay users (ACE or TAKU) are also entitled to 24/7 emergency payment support
- How active ACE POS customers contact us after hours
- How active TAKU Pay customers contact us after hours
- Non-emergency inquiries and email support are all handled during office hours: 09:00 EST to 17:00 EST Monday to Friday. Customers can book an appointment here for non-urgent requests.
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â›” Emergency issues related to the POS for TAKU or VitaHealth (our cloud POS solutions) require you to Escalate the Case immediately per ACE & TAKU Pay Support Process
For all non-urgent POS issues with TAKU or VitaHealth, the customer should be directed to email [email protected] for assistance on the next business day
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- What IS an ACE or TAKU Pay emergency support call?
- What IS NOT an emergency support call?
Exception Handling
- If a customer calling is NOT an active ACE customer
- Licensing & Versioning Policies